Promotion Terms and Conditions
These Promotion Terms & Conditions apply to all discounts, coupon codes, sales events, and promotional offers available through WHOOSH! Australia. These terms operate alongside the rights provided under the Australian Consumer Law and equivalent consumer protection legislation in the European Union. If any part of these terms conflicts with applicable consumer laws, the law prevails.
General Promotional Terms
- Promotions apply only to eligible products specified for each offer.
- Discounts, coupon codes, or promotional prices are valid only during the advertised promotional period.
- Promotions are available while stock lasts. No rainchecks or backorders apply unless stated.
- Promotions cannot be applied retrospectively to orders already completed.
- Unless explicitly stated, promotional offers cannot be combined with other discounts, coupons, volume pricing, reseller pricing, or business quotes.
- Promotional discounts apply to product prices only and exclude shipping fees unless clearly stated.
- Purchase limits may apply. WHOOSH! Australia reserves the right to cancel or limit orders that exceed published promotional purchase limits, including multiple orders placed by the same customer.
- For multi-currency regions, discounted prices are shown at checkout based on your selected currency.
- If an order is cancelled or refunded, the promotional value is not reinstated or transferable to a future order.
- Coupons will only apply at checkout when entered into the cart by the customer, unless a specific promotion states that the discount is “automatically applied at checkout”.
- In the event of system errors, incorrect pricing, or supplier updates, WHOOSH! Australia may amend, correct, or withdraw a promotion where legally permitted. Any changes will not affect orders already accepted.
- Nothing in these terms restricts your rights under the Australian Consumer Law or equivalent EU consumer protection laws.
- All promotions are subject to WHOOSH! Australia’s Terms of Service and Refund Policy.
Your Rights Under Consumer Law
Promotional pricing does not limit your rights to refunds, repairs, or replacements for faulty goods. Under the Australian Consumer Law and EU consumer protection regulations, you are entitled to remedies for products that are defective, do not match their description, or are unfit for their intended purpose. These statutory rights apply regardless of whether the product was purchased at full price or during a promotion.
Frequently Asked Questions
Why didn't my coupon apply?
Coupons must be entered manually in the cart or checkout. They will only apply automatically if a promotion specifically states “automatically applied at checkout”.
Can I use more than one coupon or offer?
No. Promotions cannot be combined unless a specific promotion states otherwise.
Are promotional items covered by consumer guarantees?
Yes. Products purchased during a sale or promotion are covered by the same consumer rights as full-priced items in Australia and the European Union.
Can I return a promotional product?
Yes, returns follow our standard refund policy and your consumer rights. If eligible for a refund, the refund amount will reflect the price paid after discounts.
Can I place multiple orders to bypass purchase limits?
WHOOSH Australia! may cancel or limit orders that exceed the stated promotional limits, including multiple orders from the same customer or account.