Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, i.e. unopened, unused, and in its original undamaged packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at support@whoosh.net.au. Once your return is authorised our Customer Support team will provide you with a Return Authorisation Number.

The customer support team will also provide you access to our returns portal in order to arrange your return via Australia Post.

Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at support@whoosh.net.au.

Return Value

When your return is received, assessed and approved you will receive a refund for the original value of the product excluding any freight/shipping charges. 

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Faulty Products
If your product is faulty, please contact us immediately to arrange for a replacement, or refund. You have rights under the Australian Consumer Law in addition to any manufacturer’s warranty when shopping with WHOOSH Australia.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if your returned goods have been accepted. If approved, you’ll be automatically refunded the cost of your product excluding any shipping/freight charges on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 

If more than 15 business days have passed since we’ve accepted, received and processed your return, please contact us at support@whoosh.net.au for further instructions.